Operations Assistant

Job Details

Job Scope

VENDOR MANAGEMENT

Manage all product developments and coordinate with suppliers and vendors on the necessary stock-takes.
Research relevant concepts and ideas for social media content and campaigns.
Work together with the Social Media team in the creation and execution of all promotional activities and campaigns for IG, FB and Google My Business.
Manage all ancillary matters relating to products including product packaging, product labelling, new product acquisition, product bundling etc.
Keep abreast with development of health and wellness business including marketing efforts like identifying suitable social media influencers and collaborators.
Customer relationship management including all enquiries in various platforms.• Tactfully handle complaints and incidents.

ORDER PROCESSING + LOGISTICS & SUPPLY CHAIN

Coordinate all order processing matters with customers, suppliers and vendors including arrangement with relevant transporters involved in the delivery of all products to customers.
Attend to all walk-in customers.
Ensure all orders from all platforms are correctly packed and shipped out on time.
Ensure all products in www.ketomall.asia, Shopee and Lazada are correctly uploaded (together with the correct photos), priced, with proper descriptions.
Customer relationship management including attending to all enquiries from potential customers.

REPORTS AND RECONCILIATIONS

Manage all relevant documentations and filing including preparation of quotations, invoices, payment vouchers and receipts.
Ensure all stock-counts (inventory management) are in order and updated.
Submit required reports and reconciliation by the 3rd of every month.

Requirements

Diploma in Business Management or equivalent
Fast learner, can work with minimal supervision
Must have Own transport
Proficient in both written and spoken English and Bahasa Malaysia.
Self-starter, extroverted, independent and able to work with minimum supervision.

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